Legal notice

Website Operator

This website is owned and operated by:

Trading name: ROUYER
Legal proprietor: Sophie Rouyer
Business address: 40 Rushfield Avenue, Belfast, BT7 3FP, United Kingdom
Email: fosie@hotmail.fr
Country of establishment: Northern Ireland, United Kingdom

ROUYER is the trading name of Sophie Rouyer, an independent business based in Belfast, Northern Ireland.

Contacting ROUYER

For questions about products, orders, commissions, returns or delivery, please contact:

Email: fosie@hotmail.fr

Please include your name and order number when contacting us about an existing purchase.

We aim to respond to customer enquiries within a reasonable period. Response times may be longer during busy production periods, weekends and public holidays.

Website Information

The information on this website is provided to help customers understand ROUYER products, services and ordering arrangements.

We take reasonable care to ensure that product descriptions, photographs, prices, availability and other website information are accurate. However, occasional errors or omissions may occur.

We reserve the right to correct website errors, update information and make reasonable changes to products, prices or availability. Any changes will not affect an order that has already been accepted unless agreed with the customer or required by law.

Handmade Products

ROUYER products are individually handmade rather than mass-produced.

Minor differences in stitching, texture, positioning, colour and finish may occur between individual pieces. Colours may also appear slightly different depending on screen settings, lighting and variations between yarn or material batches.

These small variations form part of the individual nature of handmade products. This does not affect a customer’s legal rights where an item is faulty, materially different from its description or does not match an agreed specification.

Intellectual Property

Unless otherwise stated, the content of this website belongs to ROUYER or is used with the permission of the relevant owner.

This includes:

  • Product designs
  • Photographs and images
  • Branding and logos
  • Written content
  • Graphics and illustrations
  • Website design elements

Website content may not be copied, reproduced, adapted, distributed, published or used for commercial purposes without prior written permission.

Customers and visitors may view and save website content for their personal, non-commercial use.

Purchase of a ROUYER product does not transfer ownership of the underlying design or any associated intellectual property rights.

Product Designs and Commissions

ROUYER retains ownership of its original designs, including designs developed as part of a customer commission, unless a separate written agreement states otherwise.

A customer purchasing a commissioned piece is purchasing the physical product. They are not automatically purchasing exclusive ownership of the design or the right to reproduce, manufacture or commercially use it.

Where a customer requires complete design exclusivity, this must be discussed and agreed in writing before work begins. Additional charges may apply.

ROUYER may photograph and display completed work for portfolio, website and promotional purposes. Where a commissioned piece includes personal or sensitive information, permission will be sought before it is publicly shared.

External Links

This website may include links to websites or services operated by third parties.

ROUYER is not responsible for the availability, content, security or privacy practices of external websites. The inclusion of an external link does not necessarily mean that ROUYER endorses the third-party website, business or service.

Customers should review the terms and privacy policies of any external website they visit.

Website Availability

We aim to keep the website available and functioning correctly, but uninterrupted access cannot be guaranteed.

Access may occasionally be restricted because of:

  • Website maintenance
  • Technical problems
  • Hosting or platform issues
  • Security updates
  • Events outside our reasonable control

ROUYER will not be responsible for temporary website unavailability where reasonable care has been taken, subject to any liability that cannot legally be excluded.

Liability

Nothing in this Legal Notice excludes or limits liability where it would be unlawful to do so. Nothing in this notice removes or restricts the statutory rights of consumers.

ROUYER is not responsible for loss caused by:

  • Misuse of a product
  • Failure to follow supplied care instructions
  • Incorrect measurements or information provided by a customer
  • Unauthorised alterations or repairs
  • Normal wear and tear
  • Circumstances outside our reasonable control

This section does not apply where the loss results from a faulty product, negligence by ROUYER or another matter for which liability cannot legally be excluded.

Privacy and Cookies

Information about how ROUYER collects, uses and protects personal information is available in our Privacy Policy.

Information about cookies and similar technologies is available in our Cookie Policy and through the cookie preference settings provided on the website.

Purchases and Customer Policies

Orders placed through this website are also governed by our:

  • Terms and Conditions
  • Returns, Cancellations and Refund Policy
  • Shipping and Delivery Policy
  • Privacy Policy

Customers should review these policies before placing an order.

Applicable Law

This website and Legal Notice are governed by the laws applicable in Northern Ireland.

Nothing in this section removes any mandatory consumer protections available to customers in their country of residence. Customers purchasing from outside the United Kingdom may have additional rights under their local consumer laws.

Changes to This Notice

We may update this Legal Notice when the business, website, services or applicable requirements change.